Direct reservations

Sales office / reception is open:

Monday – Friday at 8.00 – 17.00

tel. + 358-(0)3060830, e-mail myynti@rauhalahti.fi

Sales office makes all reservation for individuals and groups.In the evenigs and in the night time the room reservations are made by the reception.

RESERVATIONS

Reservations can only be made by adults.

All reservations are confirmed by email. We ask you to check the the booking confirmation and should keep it in case of possible problems and errors. If you do not receive the confirmation, please contact the hotel's sales service myynti@rauhalahti.fi, tel. +358-4060830.

PAYMENT

Dependinfg on the rate the reservation is paid either in the hotel reception (check-in) or in some special cases in advance.
Payment is made either by credit card (VISA, Master Card, Amex) or via online banking. Bank online payments: Nordea, OP, Danske Bank, Ålandsbanken, Handelsbanken, S-pankki, Aktia, POP Pankki, Säästöpankki, omaop or MobilePay.

CANCELLATION

Cancellation free of charge: if the price includes the right of cancellation, the room reservation can be cancelled by 6 pm on the day before arrival at the latest.
If the cancellation is made later, we will charge the room rate for one day and a cancellation fee of 10 euros. The payment is returned to the account indicated by the client.

Force Majeur: if the reason for the cancellatio of the reservation is illness, serious accident or death of the person who made the reservation or someone living in the same household, all payments received will be returned, except for the cancellation fee of 10 euros.
Upon request, a reliable certificate of the reason for the cancellation must be provided.

If the client does not arrive at the hotel, the hotel has the right to charge the daily price and an office fee of 10 euros.