Booking and Cancellation Terms

ACCOMMODATION

Individual Guests and Bookings

Reservations
A reservation becomes binding for both the guest and the hotel once it has been confirmed by the hotel.

The person making the reservation must be at least 18 years old. The person making the reservation is responsible for any minors staying at the hotel.

Minors staying without an accompanying adult must be at least 16 years old and have written permission from their parent or legal guardian.

Check-in and Check-out

Check-in: From 4:00 PM
Check-out: By 12:00 noon
Guests must present a valid, government-issued photo ID upon check-in.

Late Arrival

Rooms are held until 6:00 PM on the day of arrival unless a later arrival time has been agreed upon with the hotel.

Cancellations – Individual Bookings

Free cancellation: Reservations may be cancelled free of charge until 6:00 PM on the day before arrival.

Late cancellation: Cancellations made after this deadline will be charged the equivalent of one night’s accommodation.

Special rates and periods: Different cancellation terms may apply to special rates and certain periods, such as major events, Christmas and Midsummer. The applicable terms will be specified separately in the booking conditions for the selected rate.

No-show: In the event of a no-show, a charge equivalent to one night’s accommodation will apply.

Prepaid reservations: A €15 administration fee will be deducted from any refund of a prepaid reservation. Note that different cancellation terms may apply to special rates and certain periods.

We recommend taking out travel insurance, including for domestic travel.